UPDATE (November 10th, 2020)
Users experiencing any PS4 connectivity issues should now be resolved. Please let us know of any further problems!
Anyone who experienced login issues since the PS4 launch, please send an email to email@example.com with the support ID located your Faeria friends list and we will compensate your account with some free battle chests. Sorry for the inconvenience.
PS4 "Error During Login" issue
Hey everyone, we wanted to give an update on an issue that's affecting some users on the PS4 version of Faeria.
We've had a few reports of either being unable to log in, or being disconnected during/after a game that is consistently happening for some players.
Our servers have had no outages lately, but we have looked into this issue and notice that this is only affecting some PS4 users, and not all. This makes the problem a little more difficult to track down.
We'll be asking a few more questions from those who have submitted bug reports to try and determine the exact problem that's going on here, and will push a fix as soon as we can.
We expect this fix to be up early this week. Once it's fixed, we will be awarding a set of free booster packs to all PS4 users who experienced this problem in an attempt to make up for some of the frustration.
Thank you, and we will keep this post updated with any further information.
- Team Abrakam